Battling for logicfrom the defending-common-sense dept
I've been trying to buy some software from
Sun Microsystems. Unfortunately, they use
Digital River as their payment handler for e-commerce.
I say unfortunately, because although their payment page supports Switch/Solo/Maestro cards, they've not implemented it properly. They rightly state that if you card doesn't have an issue number (mine doesn't), you should provide a Start Date. However, the values they've used to populate the drop-down for the start year are the same they've used to populate the dropdown for the card expiry date.
What this means is that my card start date is in 2006, but I can only choose from dates between 2007 and 2017. I've been battling with their seemingly non-technical customer services by email ever since. Needless to say, the initial online form to contact their customer services is equally as badly implemented, as you can only put information into preset categories, none of which my question falls into.
The product I'm trying to order is only £3.52, but its the principal now. If they want to market themselves as a major e-commerce player then they need to fix this.